When it fits
Maintain supported applications, integrations and dependencies. Review AI prompts, models, retrieval, evaluations and usage costs.
What we do
Software maintenance. Performance monitoring. Approved updates. AI system maintenance. Security remediation. Technical support. Operational reporting.
What you receive
An accepted system inventory, coverage and accountable owners. Agreed monitoring, maintenance and incident procedures. Reviewed changes, recovery checks and performance reporting.
How we work
We assess the environment and complete handover before accepting support. Signals lead to investigation and recommendations; changes require the appropriate approval, testing and verification. We review service performance and prioritise useful improvements.
Scope and evidence
Supported systems, hours, response commitments and exclusions are agreed in writing. This is not unlimited support, automatic round the clock coverage or a guarantee of security. A configured backup is not proof of recovery.